Report a problem
Use the short reporting guide so the issue can be understood without sharing private household information.
Bug report guideSuggest an improvement
Tell us about a practical moving moment that could feel simpler, faster or more reassuring.
Feature request guideFrequently asked questions
Why is my inventory not showing on another device?
Version 1.0 does not automatically synchronize devices. Export a backup from the original device and restore it on the other device.
What should I do when a QR code will not scan?
Try brighter, even lighting and move the camera slightly farther away. If the label is damaged, enter the large readable box code manually.
Can I keep working without internet access?
Yes. Once Tally Crate has been opened or installed, its core moving workflows are designed to work offline. Your changes remain stored in that browser on that device.
How do I move my inventory to a new phone?
Export a complete backup from the old device, save it somewhere you control, then use Restore on the new device. Confirm the new inventory before removing the original copy.
What if browser storage is nearly full?
Export and verify a current backup before adding more photos. Large photo collections use the most space, so remove only images you no longer need after your backup is safe.
How do I leave the demo?
Choose the clearly marked option to leave the demo and start your own move. Demo boxes are isolated from your real inventory and can be removed in one step.
How will I restore a lifetime purchase?
Use Restore Purchase in Tally Crate, then enter the purchase email and license key from your receipt. This restores premium access only; move data still transfers through your private backup file.
What if I lose my purchase receipt?
Use the secure My Orders link in Restore Purchase to request your receipt by email, or contact support@tallycrate.com. Never send a backup file or household inventory with a purchase question.
Response times
During the Version 1.0 launch period, support requests are reviewed on a best-effort basis, usually within two business days. Problems that prevent access to a move receive priority.
Supported browsers
Use a current version of Chrome, Edge or Safari for the best experience. Core features also work in current Firefox releases, though camera and QR support can vary by browser and device.
Current platforms
Tally Crate supports modern desktop and mobile browsers and can be installed as a Progressive Web App on supported Android and iPhone devices. Native app-store editions are not part of Version 1.0.
Version information
Version 1.0 is local-first, offline capable and requires no account. Your inventory stays in the browser you use unless you export, restore or share it.
Support that respects your privacy.
Email support@tallycrate.com for general help, or use purchase support for access and restoration questions. Please do not attach backup files, share links, addresses, or household inventory unless support specifically asks for a safe alternative.