What to include
- 01Device and browser
For example: iPhone 15 using Safari, or Windows laptop using Chrome.
- 02Operating system
Include the version if it is easy to find.
- 03Steps to reproduce
List the few actions that led to the problem, in order.
- 04Expected and actual result
Tell us what you expected to happen and what happened instead.
- 05Helpful context
Add a screenshot only if useful, and mention move size only when the issue involves speed, reports, search or large inventories.
When data appears missing
Do not clear browser storage or uninstall the app. Confirm that you are using the original browser and device, then export a backup if the inventory is still visible anywhere. The Support page has recovery guidance.
What happens next
Reports are reviewed on a best-effort basis, usually within two business days during the Version 1.0 launch period. Issues that prevent access to a move are prioritized. A response may ask for one precise follow-up detail.
Privacy note: Your email draft includes only prompts, not device data or Tally Crate content. Remove names, addresses, QR snapshot links and private household details before sending. For a purchase or private access problem, use purchase support.